Shipping & Returns

Shipping, Returns & Refunds Policy

Shipping

We use several different carriers depending on the size and location of the item. We have partnered with most reliable logistic service providers to deliver your order on time. We offer 3 different type of shipping options as below;

*Some items are eligible for Free Shipping even if the value of the item is the less than £20.00.

There can be ocassional delays due to extenuating circumstances which may be outside of our control such as industrial strike, extreme weather etc.. We will try to keep you informed of any such delays where possible.

Returns

Changed your mind? Don’t worry, you can return items by post or via our online portal.

We’ll be happy to exchange or refund within 14 days of you receiving the items. Items must be returned with the original receipt, unused and in the condition they were purchased, including all labels, tags and packaging. The refund will be issued on the method of payment you used.

If you need advice on returning by post, our customer services team will be happy to help. You can email us at customerservices@basketdirect.co.uk for any urgent questions.

We don’t offer an exchange service by post, but you can return any online purchases to us for a refund at the below address. Refunds will be processed within 14 days of us receiving the items.

The parcel should contain the items you want to return, in their original condition, as well as your original delivery note with the returns section fully completed.

Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items.

Your Consumer Right of Return and Refund

If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, for reasons of health, hygiene, safety and copyright this cancellation right does not apply in the case of:

• pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVDs (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place); and
• sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
• any goods which become mixed inseparably with other items after their delivery.

Statutory Rights

Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.